Handling Emergencies

"I‘ve learned many lifelong valuable skills to use in the workplace and personal life. As a dental professional, I’ve attended several courses with Prime Practice, all top quality and I‘ve learned many lifelong valuable skills to use in the workplace and personal life, from working as a team to how to communicate effectively face to face, understanding your customer and problem solving under pressure. The course leaders looked after us from start to finish, and the aftercare, coaching and follow up service has all been nothing short of excellent. A special shout out to Justine, Maria and Maya who all went the extra mile for me with my queries and additional support. I highly recommend Prime Practice, thanks so much for everything!"

"I have been a part of Prime Practice since 2007 and they have taught me skills that have helped me create a positive team culture through effective leadership communication and how to successfully manage a busy practice that is thriving both financially and harmoniously. When it comes to leadership skills and training, Prime Practice have amazing insights and tools to help everyone become a better leader. The staff are so passionate about what they do and they inject that pride and passion into their training!"

"FirstBite Dental was a client of Prime Practice many years ago having gone through their courses and the Masters Program. Over the years staff at the practice come and go and the practice continues to grow. Our core staff are still with us and we try to filter our information down to them. As a practice we decided that it was time to reignite our training and get the younger ones involved with our thinking. We approached Prime if they could organise a day event for all staff. After covid and being busy we knew we needed a team building events. We were so lucky to have our old coach Patric to lead us on the day. He organised a program addressing our concerns and tailoring it to make everyone feel included. All the new staff said it was such a great day, and the others said it was so good to have a refresher on Prime principles and to have everybody talking from the same page. It made me so happy to watch people come to work the next day beaming and happy to be at work, realising the importance of our systems and also how all staff are different and how to work in a team."

"Having support from Prime, especially during those early years of financial struggle and more recently with COVID has made the biggest difference to me. I love most the respectful and honest way Prime communicates with me and my staff. A skill that they have imparted to me and my team. In the end, I humbly say that even though I am a sole practitioner, with Prime I do not feel alone."