Nexlec Support

Terms

1. Who We Are.

1.1 Nexlec

Nexlec Pte. Ltd. (Company registration number 201715472W) is a proprietary limited company  incorporated in Singapore ("Nexlec", "us", "we" or "our"). We are a registration platform dedicated to bringing seminars, courses and workshops from around the world, to end users. Through our platform, mobile apps and services, we enable people all over the world to browse, search and register for seminars, courses and workshops across various disciplines and subject areas.  

1.2 The Services

Our websites and domains, including www.nexlec.sg, and all of the webpages, subdomains, country  level domain variants and subparts of those websites (collectively, our "Site"), all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces), and all of our mobile applications offered, maintained and provided by Nexlec are referred to in this document as our "Services". 

Through our Site, Nexlec provides a simple and quick means for end users ("you" or "end users") to  create an account with us and search and register for subjects, seminars, courses and workshops ("Courses"). When you create an account with us, you may be asked to provide information that personally identifies you and/or your location, including your name, date of birth, email address, postal code or zipcode, state and country of residence, and telephone number ("Registration Data"), but only when you voluntarily give it to us. 

2. These end user terms and conditions.

By using the Services in any manner, including but not limited to creating an account with us, visiting  or browsing the available Courses or using the Services, you agree to observe and be bound by these end user terms and conditions ("Agreement"). 

3. The course provider and the Courses

Nexlec is not the organiser or provider of any of the Courses that are listed on the Site. These  Courses are independently provided by the third party course provider ("course provider"). Any agreement between you and the course provider with respect to a Course is a matter between you and the course provider. We only provide the Services which allow you to view and browse the available Courses and allow for you to pay for the Courses. 

Nexlec is not responsible for the Courses that are publicised or sold using the Services. You acknowledge that the relevant course provider is solely responsible for the nature and quality of the Courses, products and services that are advertised on the Site and for delivery, support, refunds, returns or any other ancillary services that are advertised on the Site. 

4. Use of the Services

We grant you a personal, non-exclusive, non-transferable, revocable, limited right (without the right  to sub-licence) to access and use the Site and Services solely for the purposes of browsing, registering and paying for a Course. Any rights not expressly granted to you under this clause are expressly reserved.  

You shall not, and you shall not permit anyone else to, directly or indirectly:

(a) except as expressly permitted by law, rent, lease, sub-licence, copy, modify, adapt, merge,  translate, reverse engineer, decompile, disassemble, make error corrections or create derivative works based on the whole or  any part of the Site or Services; 

(b) remove the Nexlec (or any course provider) trade mark, copyright notice or any other proprietary  notice; 

(c) rent, lease, distribute, resell or use the Services for a service bureau, time-sharing or other  commercial purposes; 

(d) engage in any activity that interferes with or disrupts the Services or the Site; 

(e) upload any comments or ideas that violates or infringes another party's right of publicity, privacy,  copyright, trade mark or other intellectual property right; 

(f) violate any applicable local, state, federal and national laws, rules, regulations, standards and  licensing requirements, in connection with your use or access of the Services ("Applicable Law"); 

(g) use the Services in violation of or to circumvent any sanctions or embargo; 

(h) use the Services for any purpose for which it is not designed or intended; 

(i) use the Services to create or promote a product, service or software that is directly or indirectly  competitive with or in any way a substitute for the Services; 

(j) use the Services to send, post or otherwise communicate any content that is offensive, indecent,  threatening, abusive, insulting, harassing, defamatory, libellous, deceptive, fraudulent, tortious, obscene or is racially, ethically or otherwise objectionable; 

(k) use the Services to send automated, unsolicited or unauthorised messages, advertising or  promotional material or any junk mail, spam or chain letters; 

(l) upload or transmit through the Services any data, file, software or link that contains or redirects to  a virus, Trojan horse, worm or other harmful components; 

(m) use any scraper, robot, bot, spider, crawler or any other automated device or means to access,  acquire, copy or monitor any portion of the Services, or any data or content found or access through the Services; or 

(n) collect any information in respect of other users without their consent. 

All material, data, text, content, graphics, images, videos, sounds and other content ("Content")  contained on the Site or delivered through the Services is protected by intellectual property rights, including trademarks and copyright, which is owned by or has been licensed to Nexlec. You agree not to sell, licence, rent, modify, distribute, copy, reproduce, transmit, publicly display, publish, adapt, edit or create derivative works of any Content, or post any Content on any other website or in a networked computer environment for any purpose.  

5. Course description and marketing materials

5.1 Course description

You acknowledge and agree that the majority of the Content on the Site relates to the promotion of  Courses (such as the Course description, speaker profile, organisation profile, trade marks or logos) (“Course Provider Content”) that has been provided to us by the course provider.   

The Services provide a registration platform for end users to interact with the course provider and to  view and browse the available Courses and allow for you to pay for the Courses. You acknowledge that Nexlec does not pre-screen or approve the course provider; Content nor are we directly involved in transactions between yourself and the course provider. As such, Nexlec has no control over, and you agree that we are not responsible or liable for: 

(a) any course provider's Content;

(b) the quality, safety, morality or legality of any aspect of any Course; 

(c) the truth or accuracy of any Course description or the ability of the course provider to provide the  Course; 

(d) the true identity, references, qualifications, licensing or accreditation of the Course, the course  provider or its speakers and presenters; or 

(e) any comments or ideas posted by end users. 

You are encouraged to use your good judgement and common sense in considering and registering for any Courses.

5.2 Commentary and modifications

You may choose to or we may invite you to submit comments or ideas about improvements to the  Service or the Site or any other component of our products or services ("Commentary"). If you submit any Commentary to us, we will presume that your submission was voluntary, unsolicited by us, and delivered to us without any restrictions on our use of the Commentary. You also agree that Nexlec has no fiduciary or any other obligation to you in connection with any Commentary you submit to us, and that we are free to use your Commentary or the ideas reflected in the Commentary without any attribution or compensation to you.   

6. Compatibility

Nexlec does not warrant that the Services will be compatible or interoperable with your device or  any other piece of hardware, software, equipment or device installed on or used in connection with your device. Furthermore, you acknowledge that compatibility and interoperability problems can cause the performance of your device to diminish or fail completely, and may result in permanent damage to your device, loss of data located on your device, and corruption of the software and files located on your device. You acknowledge and agree that Nexlec and its subsidiaries, affiliates, partners, suppliers and licensors shall have no liability to you for any losses suffered resulting from or arising in connection with compatibility or interoperability problems. 

7. Payment Methods; Payment Process.

Using our Services is free for an end user. Nexlec makes the Site and its Services available to enable  end users to find suitable Courses from the course providers. Nexlec does not charge the end user a fee when the end user registers for a Course. The fees to use the Site and the Services are paid for solely by the course provider. As such, the end user and course provider are obligated to use the Site, and our payment processing partners, to pay for the Course. 

8. Representations and Warranties.

8.1 Your warranties 

You may need to create an account with us in order to use some parts of the Services. When you  create an account with us, you represent and warrant that: 

(a) if you are an individual:

    (i) you are at least 18 years of age; 

    (ii) you are capable of entering into and performing legally binding contracts under  Applicable Law; and 

    (iii) all information which you provide is accurate, up to date, truthful and complete;

(b) if you represent a corporate entity: 

    (i) you have the full right, legal power and actual authority to bind such entity to this Agreement; 

    (ii) that entity is duly organised, validly existing and in good standing under the laws of  the state, province or country of its incorporation; and 

    (iii) all information which you provide is accurate, up to date, truthful and complete.  If you are under 18 years of age, you may only use the Services with the consent of and under the supervision of your parent or legal guardian who shall be responsible for all your activities.   

8.2 No warranties

We provide the Services "as is" and "as available", without any express, implied or statutory  warranties of title, merchantability, fitness for a particular purpose, non-infringement, or any other type of warranty or guarantee. Nexlec does not guarantee:  

(a) the accuracy, reliability or correctness of any data provided through the Services;

(b) that the Services will function in an uninterrupted manner or be secure; 

(c) that the Services will be free of viruses or other harmful code; 

(d) that the completion of a Course will result in you attaining any particular qualification, proficiency, accreditation, licence, permit or level of competency; or 

(e) that the completion of a Course will result in you attracting a certain type of clientele, publicity, business, demand or profits. 

Nexlec disclaims any and all liability or responsibility in relation to the Content made available  through the Services, including but not limited to the Content uploaded by course providers, any Commentary by any end user or any third party content and services. Nexlec is not responsible or liable in any manner for the conduct of the Course by a course provider or any other products or services advertised in connection with the Services, including the failure of such course provider to provide the Course. 

Nothing in this Agreement operates to exclude, restrict or modify the application of any implied  condition, warranty or guarantee, or the exercise of any right or remedy, or the imposition of any liability under any law where to do so would contravene that law or cause any term of this Agreement to be void. To the extent that they are not permitted to be excluded, our liability shall be limited to supplying the Services again or paying the cost of having the Services supplied again. 

9. Limitation of liability

Under no circumstances will Nexlec be liable to you for exemplary, special, indirect, incidental or  consequential loss or damage (including any or actual prospective lost revenue or profits) resulting from your use or inability to use the Services or for any other damages arising out of or in connection with this Agreement, even if such damages are reasonably foreseeable. Further any liability not disclaimed or denied by the Nexlec is limited to your direct and documented  damages and, you agree, that in no event will such liability exceed in aggregate the amount of SGD$1.00. These limitations of liability apply regardless of the basis of your claim, including contract, tort,  negligence, strict liability or any other legal theory or basis. 

10. Indemnity

You agree to indemnify and hold harmless Nexlec, our affiliates, and their respective employees,  agents, and service providers (each a "Nexlec Entity") against any claim, suit, demand, loss, liability, damage, action, or proceeding (each, a "Claim") brought by a third party against a Nexlec Entity, and you agree to fully reimburse the Nexlec Entities for any Claims that result from: (i) your breach of any provision of this Agreement; (ii) any Commentary that you have posted on the Service; (iii) your violation of any rights of another person or entity; or (iv) your use of the Service. This indemnity is a continuing obligation, constitutes a separate and independent obligation of the party giving the indemnity and will survive the termination or expiry of this Agreement. 

11. Privacy

All personal data that is provided by end users is subject to our privacy policy, a copy of which is  located [here [1] ] ("Privacy Policy"). This personal data can include information regarding the name, address, age, sex, education history, email address, event interest, past Course attendance details and other relevant information that an end user submits when they open an account with Nexlec or when they sign up for a Course ("Personal Data").  You acknowledge that the Personal Data will be shared with the course provider for the purpose of  the provision and administration of the Course. 

12. Third party links and social media

We may reference or provide access to third-party services, products, and promotions that utilize,  integrate, or provide ancillary services to the Services ("Third-Party Services"). These Third-Party Services are provided for your convenience only and do not constitute our approval, endorsement, or recommendation of any such Third-Party Services for you. You access and use any Third-Party Service based on your own evaluation and at your own risk. You understand that your use of any Third-Party Service is not governed by this Agreement. If you decide to use a Third-Party Service, you will be responsible for reviewing, understanding and accepting the terms and conditions associated with its use. We expressly disclaim all responsibility and liability for your use of any Third-Party Service. Please also remember that when you use a Third-Party Service, our Privacy Policy is no longer in effect. Your use of a Third-Party Service, including those that have a link on our Site, is subject to that Third-Party Service’s own terms of use and privacy policies. 

13. Additional Information.

13.1 Additional Information.  

As part of the registration for a Course, you may be required by us to provide additional information (beyond the information required to register for an account with us) about yourself, your education history or such additional Personal Data as may be required by the Course Provider (collectively, "Additional Registration Data"). If you do not provide us with the requested Additional Registration Data, we may not be able to complete or finalise the registration for the Course.   

13.2 Disclosure Authorisation.

You agree that Nexlec is permitted to share Registration Data, Additional Registration Data and  information relating to your events and transactions on the Services with our payment processing partners, such as Stripe,and with your bank or other financial institution, in each case to the extent your transactions or events involve such third parties.  

13.3 Failure to Provide.

We reserve the right to suspend your Nexlec account and deregister you from a Course in the event  that we reasonably believe that your Registration Data or Additional Registration Data is inaccurate or if you fail to provide all Registration Data or Additional Registration Data within the timeframes requested. 

14. Account security

As part of the on boarding process, you may be asked to create an end user account with us. You are  responsible for maintaining the confidentiality of your password and account details. You are solely responsible for all activities that occur under your account. You must immediately notify us of any unauthorised use of your password or account. 

15. Termination.

This Agreement is effective upon the date you first access or use the Services and continues until  terminated by you or Nexlec. You may terminate this Agreement by closing your account with us by sending an email to [email protected]. If you create another account with us, or use our Services again, you are consenting to this Agreement. We may terminate this Agreement at any time for any reason by providing you with notice. We may  suspend your account with us and your ability to use the Services or terminate this Agreement if: 

(a) we determine in our sole discretion that you pose a risk of fraud or credit risk;

(b) determine in our sole discretion that you have used the Services in a prohibited manner or  otherwise do not comply with any of the provisions of this Agreement; or 

(c) any Applicable Law or governmental or regulatory authority requires us to do so. 

Upon termination:

(a) all licences granted to you under this Agreement will end; and 

(b) we will not be liable to you for any compensation, reimbursement or damages related to your use  of the Services or any termination or suspension of the Services or the deletion of your information or account data. 

Termination of this Agreement does not relieve the course provider of its obligations to provide the Courses that you have already registered for prior to the date of termination. As mentioned above, the provision of Courses to any end user is a matter that is solely between the course provider and the end user (for which we accept no liability) and is subject to the terms and conditions which the course provider has agreed with you (which we are not a party to). The termination of the Agreement would not affect your obligations under any agreement with any course provider, save that you will not be able to use any of the Services to interact or communicate with the course provider. In those circumstances, you are encouraged to contact the course provider independently. 

16. Dispute resolution

If a dispute arises with a course provider in relation to a Course or otherwise, you are encouraged to  contact that course provider directly to resolve that dispute. If the dispute is notified to Nexlec, we will attempt in good faith to facilitate a resolution of the dispute but is under no obligation to do so. You release Nexlec from any claims, demands or damage arising out of your dispute with any course provider. 

If any dispute arises with Nexlec under or in relation to this Agreement it shall first be referred to the  Nexlec. If the parties are unable to resolve the dispute within 20 days of referral, then such dispute shall be referred to and finally resolved by arbitration in Singapore in accordance with the SIAC Rules for the time being in force which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of one arbitrator to be jointly appointed by the Parties and in the event that the Parties fail to agree on the appointment, by the President of the Court of Arbitration of the SIAC. The language of the arbitration shall be English. Nothing in this clause prevents a Party from seeking urgent or similar interim relief from a court of competent jurisdiction. 

17. General terms

17.1 Right to amend 

We have the right to change or add to the terms of this Agreement at any time, and to change,  delete, discontinue, or impose conditions on use of the Services by posting such changes on our Site or any other website we maintain or own. We may provide you with notice of any changes through the Site, via email, or through other means. Your use of the Services after a change has taken effect constitutes your acceptance of the terms of the modified Agreement. You can access a copy of the current terms of this Agreement on our Site at any time. You can find out when this Agreement was last changed by checking the “Updated” date at the bottom of the Agreement. 

17.2 Assignment

You may not assign this Agreement, any rights or licences granted in this Agreement, or operation of  your account with Nexlec to others without our prior written consent. Nexlec may assign this Agreement without your consent or any other restriction. 

17.3 No agency

Except as expressly stated in this Agreement, nothing in this Agreement serves to establish a  partnership, joint venture, or other agency relationship between you and us. Neither you nor we have the ability to bind the other party to any contract or obligation, and neither party will represent that you or we have such an ability. 

17.4 Force majeure

Neither party will be liable for any delays in processing or other nonperformance caused by  telecommunications, utility, failures, or equipment failures; labour strife, riots, war, or terrorist attacks; nonperformance of our vendors or suppliers, fires or acts of nature; or any other event over which the respective party has no reasonable control. 

17.5 Entire agreement

This Agreement and all policies and procedures that are incorporated by reference constitute the  entire agreement between you and Nexlec for provision and use of the Services. Except where expressly stated otherwise in writing executed between you and Nexlec, this Agreement will prevail over any conflicting policy or agreement for the provision or use of the Services. 

17.6 Survival

All provisions of this Agreement that give rise to a party’s on-going obligation will survive  termination of this Agreement, including but not limited to clauses 5.2 (commentary), 6 (compatibility), 9 (limitation of liability), 10 (indemnity), 15 (termination), 16 (dispute resolution), 17.6 (survival), 17.7 (governing law) and 17.8 (third party rights).    

17.7 Governing law

This Agreement shall be governed by, and construed in accordance with, the laws of Singapore.  Subject to clause 16, the parties agree to submit to the non-exclusive jurisdiction of the courts of Singapore. 

17.8 Third party rights

Save as identified in this clause 17.8, a person who is not a party to this Agreement may not enforce  any of its provisions under Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore). It is intended that each Nexlec Entity or the entities identified in clause 6 may enforce the benefits conferred on it under clauses 6 and 10 of this Agreement in accordance with the terms of the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore). The consent of each Nexlec Entity (other than Nexlec) or the entities identified in clause 6 is not necessary for any variation (including any release or compromise in whole or in part of any liability) or termination of this Agreement or any one or more clauses of it. 

Updated: October 2019

Security

As part of the on boarding process, you may be asked to create an end user account with us. You are  responsible for maintaining the confidentiality of your password and account details. You are solely responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your password or account.

Privacy

This Privacy Notice applies to the collection, use and disclosure of an individual’s Personal Data  (hereinafter defined) through Nexlec’s websites and domains, including www.nexlec.sg, and all of the webpages, subdomains, country level domain variants and subparts of those websites (collectively, the "Site"), all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces), and all of our mobile applications offered, maintained and provided by Nexlec Pte Ltd (“Nexlec”). 

1. General

1.1 This Privacy Notice provides information on the obligations and policies of Nexlec in respect  of an individual’s Personal Data. Nexlec undertakes to use reasonable efforts in applying, where practicable, those principles and the processes set out herein to its operations. Nexlec is a registration platform dedicated to bringing seminars, courses, and workshops from around the world, to end users. Through Nexlec’s platform, mobile applications and services, Nexlec enables people all over the world to browse, search, and register for seminars, courses, and workshops across various disciplines and subject areas (“Course”). 

1.2 Nexlec’s officers, management, and members of staff shall use reasonable endeavours to  respect the confidentiality of and keep safe any and all Personal Data collected and/or stored and/or disclosed and/or used for, or on behalf of, Nexlec. Nexlec shall use reasonable endeavours to ensure that all collection and/or storage and/or disclosure and/or usage of Personal Data by Nexlec shall be done in an appropriate manner and in accordance with the Act and this Privacy Notice. 

1.3 By interacting with us, submitting information to us, or signing up for any products or  services offered by us, registering for an account or for any course through our Site, you agree and consent to Nexlec as well as to its respective representatives and/or agents ("Representatives") (collectively referred to herein as "Nexlec", "us", "we" or "our") collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to Nexlec’s authorised service providers and relevant third parties in the manner set forth in this Privacy Statement. 

1.4 This Privacy Notice supplements but does not supersede nor replace any other consents you  may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your Personal Data. 

1.5 For the purposes of this Privacy Notice, in line with the provisions under the Singapore  Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”), “Personal Data” shall mean data, whether true or not, about an individual customer who can be identified — from that data; or from that data and other information which an organisation has or is likely to have access. Such Personal Data shall also refer to that which is already in the possession of Nexlec or that which shall be collected by Nexlec in future. 

2. Contacting the Data Protection Officer

2.1 Where you legitimately request access to and/or correction of Personal Data relating to you,  such Personal Data which is in the possession and control of Nexlec, Nexlec shall provide and/or correct that data within 30 days and in a manner in accordance with its standard procedures as stated hereinafter. 

2.2 In accordance with the Act, Nexlec has established a process for receiving and responding to  any query or complaint that may arise with respect to the application of this Act. To ensure that Nexlec receives your complaints and enquiries, please send the same via email to the Data Protection Officer (the “DPO”) of Nexlec at the following email address: [email protected] Alternatively, if you wish to close your account, simply email us at [email protected] 

2.3 Please note that if your personal data has been provided to us by a third party (e.g. a  member via a referral process), you should contact that individual to make such queries, complaints, and access and correction requests to Nexlec on your behalf. 

2.4 Should you not wish Nexlec to use your Personal Data for any of the purposes listed in  Clauses 3.2 to 3.4, or not to receive promotional materials from Nexlec, you may opt out by sending a clearly worded email to the DPO via the email address provided in Clause 2.2. Your request shall be processed within 30 days. Please note however that this may affect our ability to attend to your needs in the event where there is already an existing business relationship. 

3. Statement of Practices

Types of Personal Data Collected:

3.1 As part of its day-to-day activity, Nexlec may collect from you, through various means,  including via our Sites and any forms used by Nexlec from time to time, some or all of the following Personal Data: 

• Name (first and surname);
• Postal Address; 
  
• Phone number (including mobile);
• Office number;
• Email address; 
  
• Education;
• Gender;
• IP addresses; and
• Photographs and images.

We will indicate if the collection and provision of certain categories of personal data is  mandatory. For any such categories, we may not be able to provide you with access to the Services or allow you to register for a Course if you do not provide us with the required information. 

Purpose of Collection of Personal Data

3.2 The above Personal Data mentioned in Clause 3.1 is collected for the purposes of processing  your application and registration of your account and/or the Courses and to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through voice calls; text messages; email; direct mail and facsimile messages; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; for identification; maintaining and updating your account details; and informing you of new developments, services, promotions of Nexlec and other third parties which we are associated with. 

Disclosure of Personal Data

3.3 In order to carry out the functions described above, Nexlec may, from time to time, disclose  your Personal Data between Nexlec’s companies. 

3.4 If you register for a Course, the course provider may require that we collect information that they deem necessary in relation to the registration or provision of the Course as listed on the Site ("Required Course Information"). If you voluntarily provide that information in connection with the registration of the Course or otherwise, it will be available to us and will be held by us in accordance with this Privacy Notice. 

3.5 Without derogating from any of the above, Nexlec may also disclose your Personal Data to  the following third parties: 

• Course providers and their appointed third party where applicable;
• Regulators and law enforcement officials;
• Lawyers;
• Auditors;
• Third party service providers and consultants;
• Credit, debit and charge card companies, banks and other entities processing payment;
• Potential buyers or investors of Nexlec or any of Nexlec’s companies;  and 
• Any agent or subcontractor acting on Nexlec’s behalf for the provision of Nexlec’s  services. 

You expressly consent that Nexlec may disclose the Required Course Information to the  relevant course provider, in relation to its provision of the Course to you. In some circumstances, the course provider may have appointed a third party, which may or may not be affiliated to the course provider, to provide certain activities in relation to the Course (for example, such as third party event managers, venue owners or promoters) ("Third Party Organisers"). In those circumstances, you agree that we may provide your personal data to both the course provider and its Third Party Organisers. You agree that we are not responsible for the actions of these course providers or their Third Party Organisers with respect to their use and handling of your personal data. This privacy policy does not govern their use and handling of your personal data. It is important that you review the applicable policies of the course provider and their Third Party Organisers before you provide us with your personal data in connection with a particular Course. 

3.5 Nexlec may disclose your Personal Data to the abovementioned parties also in the  occurrence of any of the following events: 

• To the extent that Nexlec is required to do so by the law; 
• In connection with any legal proceedings or prospective legal proceedings;
• To establish, exercise or defend Nexlec’s legal rights;
• To the purchaser (or prospective purchaser) of any business or asset which Nexlec is (or  is contemplating) selling; 
• To any person and/or entity for the purpose of processing such information on Nexlec’s behalf; 
• To third parties who provide services to Nexlec or on its behalf;
• To any third party that purchases Nexlec or Nexlec’s business or any part of Nexlec or  Nexlec’s business; 
• With your consent; and
• For the purposes of disaster recovery.

Optional Provision of Personal Data 

3.6 In some instances, you may also be requested to provide certain Personal Data that may be  used to further improve Nexlec’s Services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalised service, or provision of a product or dependent on your providing all requested data, failure to provide the requested data may prevent Nexlec from providing the service to you. This type of data includes, but is not limited to: 

• Education and Profession; 
  

3.7 Under certain circumstances, telephone calls made to any of Nexlec’s companies to order and/or service hotlines and/or inquiry telephone numbers are recorded for the purposes of quality control, appraisal, as well as staff management and development. In such an event, by agreeing to this Privacy Notice, you hereby give your consent for the collection, use and disclosure of such Personal Data for the purposes of our records, following up with your enquiry and/or transaction, and for quality control and training purposes. 

3.8 Please note that by submitting any comments and feedback regarding the Services or the  Courses, you consent to Nexlec using such comments and feedback in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside. If you do not wish for us to do so, please let us know through the email address provided below. 

4. Transfer of Personal Data Overseas

Your Personal Data may be processed by Nexlec, its affiliates, agents and third parties  providing services to Nexlec, in jurisdictions outside of Singapore such as in the case of cloud service providers with servers located within and outside of Singapore. In this event Nexlec will comply with the terms of the Act and ensure that recipients in those countries will provide you with a standard of protection that is at least comparable to the protection of the Act. 

5. Accuracy of Personal Data

Where possible, Nexlec will validate data provided using generally accepted practices and  guidelines. This includes the use of check sum verification on some numeric fields such as account numbers or credit card numbers. In some instances, Nexlec is able to validate the data provided against pre-existing data held by Nexlec. In some cases, Nexlec is required to see original documentation before we may use the Personal Data such as with Personal Identifiers and/or proof of address. To assist in ensuring the accuracy of your Personal Data in the possession of Nexlec, please inform us of any updates of any parts of your Personal Data by sending a clearly worded email to the DPO at the email address provided at Section 2.2.

6. Protection of Personal Data

Nexlec uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Data and will not knowingly allow access to this data to anyone outside Nexlec, other than to you or as described in this Privacy Notice. However, Nexlec cannot ensure or warrant the security of any information you transmit to Nexlec and you do so entirely at your own risk. In particular, Nexlec does not warrant that such information may not be accessed, altered, collected, copied, destroyed, disposed of, disclosed or modified by breach of any of Nexlec’s physical, technical, or managerial safeguards.

Nexlec will destroy or anonymise any personal data it holds about you which it no longer requires under the terms of this Privacy Notice. Where you have chosen a password to access certain services of the Site or the Services, you are responsible for keeping your password confidential. Do not share your password with anyone. 

Due to the nature of the internet, Nexlec does not provide any guarantee or warranty regarding the security of your personal data during transmission to Nexlec or storage by Nexlec and you acknowledge that you disclose your personal data to Nexlec at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal data in connection with the Site or the Services.

7. Access and Correction of Personal Data

7.1 In accordance with Clause 2.1 of this Privacy Notice, you have the right to:

    a) check whether Nexlec holds any Personal Data relating to you and, if so, obtain copies of such data; and

    b) require Nexlec to correct any Personal Data relating to you which is inaccurate for the purpose for which it is being used.

7.2 Nexlec reserves the right to charge a reasonable administrative fee in order to meet your requests under Clause 7.1(a). Upon payment of the requisite fee under Clause 7.1(a) and/or receipt of your request under Clause 7.1(b), your request shall be processed within 30 days.

7.3 If you wish to verify the details you have submitted to Nexlec or if you wish to check on the manner in which Nexlec uses and processes your personal data, Nexlec’s security procedures mean that Nexlec may request proof of identity before we reveal information. You must therefore keep this information safe as you will be responsible for any action which Nexlec takes in response to a request from someone using your account details. We would strongly recommend when you login to your online account in our websites that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

7.4 Deletion of your account with Nexlec will not automatically delete the personal data held about you. If you would like to request that Nexlec deletes all personal data together with the deletion of your account, please contact us at the email address provided below. Our ability to comply with your deletion request is subject to any applicable legal or other requirement to maintain certain records of your personal data. In that regard, please note that the deletion of your personal data from our database will result in us not being able to provide you with any Services.

8. Storage and Retention of Personal Data

Nexlec will delete, as reasonably possible, or otherwise anonymise any Personal Data in the event that the Personal Data is not required for any reasonable business or legal purposes of Nexlec and where the Personal Data is deleted from Nexlec’s electronic, manual, and other filing systems in accordance with Nexlec’s internal procedures and/or other agreements.

9. Contacting you

To the extent that any of the communication means which you have provided Nexlec with (which may include, your telephone number and fax number) is/will be listed on the Do Not Call Registry (the “DNC”), by checking any box indicating your consent to receive marketing messages via your phone number, or by any other means of indication, you hereby grant Nexlec your clear and unambiguous consent to contact you using all of your communication means you have provided to Nexlec including using via voice calls, SMS, Whatsapp, MMS, fax or other similar communications applications or methods, for the purposes as stated above in Paragraph 3.2. This will ensure your continued enjoyment of Nexlec’s promotions and services.

10. Withdrawal of Consent

If you would like to unsubscribe from receiving direct marketing communications from Nexlec or do not want us to share your personal data with other parties, please contact our DPO or follow the steps to unsubscribe which are presented in communications you receive from us. We will use reasonable endeavours to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorisations for processing of your personal data by third parties may result in us not being able to provide you with any Services.

If you consent, Nexlec will use your personal data for advertising and direct marketing purposes in order to inform you about the Services it provides or other matters that it believes will be of interest to you, including information relating to Courses that might be relevant to you, your chosen profession or area of study based on your qualifications or Courses that you might have previously registered for.

If you have opted-in to receive third party marketing information, you agree and consent that we may allow third party marketing and advertising companies in the education and professional development and advertising sectors to contact you about services that may be of interest to you. You may be contacted through telephone, SMS and/or email. You may withdraw your consent by contacting our DPO or follow the steps to unsubscribe which are presented in communications you receive from us.

11. Change Privacy Notice

Nexlec reserves the right to alter any of the clauses contained herein in compliance with local legislation, and for any other purpose deemed reasonably necessary by Nexlec. You should look at these terms regularly. If you do not agree to the modified terms, you should inform us as soon as possible of the terms to which you do not consent. Pending such notice, if there is any inconsistency between these terms and the additional terms, the additional terms will prevail to the extent of the inconsistency.

12. Governing Law

This Privacy Notice is governed by and shall be construed in accordance with the laws of Singapore. You hereby submit to the non-exclusive jurisdiction of the Singapore courts.

13. Miscellaneous

13.1 This Privacy Notice only applies to the collection and use of Personal Data by Nexlec. It does not cover third party sites to which we provide links, even if such sites are co-branded with our logo. For example, Nexlec may enable you to share certain materials on the Services, the Site or the Course with others through social networking services such as Facebook or Twitter. Nexlec is not responsible for the privacy and conduct practices of these third party websites, so you should read their own privacy policies before disclosure of any Personal Data to these websites.

13.2 Nexlec will not sell your personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites which you may have linked or been directed to Nexlec’s website.

13.3 Nexlec’s websites do not target and are not intended to attract children under the age of 18 years old. Nexlec does not knowingly solicit personal information from children under the age of 18 years old or send them requests for personal data.

Cookies

Some of the information that we collect will not personally identify you but will instead track your use of the Services or the Site so that we can better understand how our Service is used by end users and in turn enhance and improve your experience in registering for Courses. This information can be obtained through the use of cookies. Cookies are a small data file transferred to your device that recognises and identifies your device and allows your device to 'remember' information from the Site for future use. We may collect technical information from your web browser or mobile device or your use of our services through a web browser or mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or the web browser, the above mentioned information may be collected and used by us automatically through your use of the Services or the Site.   

Contact

If you have any feedback, would like to work with us as a course provider, errors to report or security concerns we would appreciate hearing from you.