MAT Online Level 1 Running Course - Physiotherapy

Product Returns and Refund Policy

Your satisfaction is our first priority at MAT. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card if it is in a business name.

MAT adheres to the Consumer Guarantees, Warranties and Refunds policy of the Australian Competition and Consumer Commission (ACCC). If you have a problem with your order we require you to contact us within 14 days of receiving your order.

All returns are subject to us receiving the item back within 14 days of receiving them. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, they must still be in an unused and saleable condition.

The customer must return the goods at their cost in accordance with our goods return policy and reorder the correct product through the website shopping cart.

You are not entitled to a refund when you:

• Simply change your mind or no longer want the goods;
• Choose the incorrect colour;
• Were responsible for causing the fault or defect.

Any shipping costs incurred in shipping the products to you will be deducted from the final refund price.

MAT reserves the right to charge a 10% restocking/administration fee.

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MAT SOFTWARE, PRODUCT + COURSE POLICY

All MAT software, products and courses must be purchased and utilized under a business name. Purchase or use is not permitted by individuals.

INDEMNITY

You agree to hold the following before attending MAT's courses or using MAT's products:

• Public Liability Insurance in the amount of $20,000,000; and
• Professional Indemnity Insurance in the amount of $1,000,000

You agree to defend, indemnify, and hold harmless Movement Assessment Technologies Pty Ltd (MAT) from and against all claims, suits, proceedings, losses, liabilities, and expenses, including attorneys’ fees, whether in tort, contract or otherwise, that arise out of or relate, in whole or in part, to your breach of these Terms of Service or any activity by you in relation to the Sites, MAT products or your use of the Services and educational materials.

You HEREBY WAIVE AND RELEASE, indemnify, hold harmless and forever discharge Movement Assessment Technologies Pty Ltd, and its agents, employees, officers, directors, affiliates, successors and assigns, coaches, teachers and trustees of and from any all claims, demands, debts, contracts, expenses, cause of action, lawsuits, damages, and liabilities, of every kind of nature, whether known or unknown, in law or equity, that I ever had or may have, arising from or in any way related to my participation in any of the events or activities conducted by, on the premises, of, or for the benefit of, Movement Assessment Technologies Pty Ltd, provided that this waive of liability does not apply to any acts of gross negligence, or intentional, willful or wanton misconduct.

You understand that the activities, in which I will participate, are inherently dangerous and may cause serious or grievous injuries, including bodily injury, damage to personal property and/or death. On behalf of myself, my heirs, assigns, administrators, executors and next of kin, I waive all claims of damage, injuries and death sustained to me or my property, that I may have against the aforementioned release party to such activities, including claims in tort, contract, equity or otherwise.

You acknowledge, agree and represent that I understand the nature of Movement Assessment Technologies Pty Ltd, you and your clients are IN GOOD HEALTH and in PROPER PHYSICAL CONDITION to participate in such activities and usage of MAT products. I further agree and warrant that if at any time I believe conditions to be unsafe, I will IMMEDIATELY DISCONTINUE further participation in the activity

You assume any risk, and take full responsibility and waive any liability of personal injury; death, damage, or loss of personal property of yourself or your clients, associated with Movement Assessment Technologies Pty Ltd.

The provision of these TERMS AND RELEASE will continue in full force and effect even after the termination of the activities conducted by, on the premises of, or for the benefit of Movement Assessment Technologies Pty Ltd, whether by agreement, by operation of law, or otherwise.

Competitors

If you are in the business of providing similar Services or products for the purpose of providing them to users for commercial gain, whether business users or domestic users, then you are a competitor of Movement Assessment Technologies Pty Ltd. Competitors are not permitted to purchase, use or access any information, apps, courses or products. If you breach this provision, MAT will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.

No Derogatory Comments

We work to a high standard and we value our business reputation. In the unlikely event that you are dissatisfied with any of our work, you should raise your concern to [email protected]. It is a condition of our purchase and use that you will not make any critical or derogatory comment about Movement Assessment Technologies to any third party, and you will not publish any such comment, whether on a website, via the Internet or otherwise. Any breach of this clause may result in legal proceedings being issued against you.

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MAT COURSE TERMS

FREE MAT Policy

*FREE MAT is only included with your first MAT Level 1 Course when purchased at the full, non-discounted course rate. Not valid with payment plan purchases.

Team discounted rates include 1x MAT only.

FREE Muscle Meter Policy

*FREE Muscle Meter is only included during special promotional periods and with your first MAT Level 1 Course when purchased at the full, non-discounted course rate. Not valid with payment plan purchases. Code required to be used to claim the valid offer. Only valid with courses run and hosted by MAT. Not valid on international live courses.

MAT Course and MAT Portal Usage

Any MAT course is a single license login intended only for the person who purchased the course and created the login details (unless you nominate another user upon sign-up). You understand that we utilize tracking software to determine abnormalities in logins via our online platform and that may freeze your account should it detect inconsistency in your access.

If you are found to have breached any of the terms below or to have shared your login details with anybody else and your account is frozen, your course access will be discontinued immediately and you will not be issued with a certificate or given a refund.

MAT Online Course Policy

If you wish to un-enroll for any reason, the following policies apply at the discretion of MAT;

1. Within the first 30 days of enrolment, if you have completed one hour or 20% of verifiable CPD (one topic) or less, a full refund of fees will be granted.
2. If you have been enrolled for 30 days or longer, regardless of the number of CPD hours completed, no refund of any fees will be granted.
3. To gain a refund you must return any product included with your course in its original condition within 14 days of requesting a refund at your own cost. Refunds will deduct any shipping costs incurred with shipping you these products and incur a 10% administration fee.

If you have any concerns over the course material, have a complaint, or feel improvements can be made to our CPD courses, please feel free to contact us at: [email protected]

FREE attendance at MAT live course with MAT Online Course

This strictly only applies to courses hosted by MAT only.

FREE MAT Live Course Following A MAT Live In-person Course

A single access license is provided with access limited to 3 months following the live course for revision purposes.

MAT Live Course Policy

• No cancellations or refunds are applicable to our live courses.
• If you cannot make your selected course date, you will receive access to the corresponding MAT online course. Rebooking of your live course can occur via the rebooking policy below at our full discretion.
• MAT reserves the right to cancel a course due to unforeseen circumstances and those enrolled will be informed as soon as possible and rebooked to the next available course. No reimbursement will be made for lost costs associated with attending the course, including, but not limited to flight, hotel or lost income expenses. In the occasion the we do we will transfer your course to the corresponding MAT online course.

MAT Live Course Rebooking Policy

• Written notice is required at least 8 weeks from the commencement of the first practical course date booking.
• More than 8 weeks from the practical course commencement, no re-booking fee will apply on the 1st occasion.
• Cancellation of your booking on a 2nd occasion, a re-booking fee of AU$250 will apply.
• Less than 8 weeks from your practical course commencement, a AU$250 re-booking fee will apply.
• Less than 1 week from your practical course commencement, a AU$500 re-booking fee will apply.

100% Satisfaction Guarantee

At MAT we pride ourselves on delivering exceptional quality CPD education courses and products. If you are unhappy with any of our education offerings please notify us in writing within 30 days of beginning our online courses or 7 days of attending our live courses. You must return your MAT in its original condition within 14 days of requesting a refund at your own cost and we will provide you with a full refund (minus any charges incurred with shipping your MAT).

The above Live, Private and Online course policies also apply to any refund request. MAT certification will not be provided should you request a refund. Course fees must have been paid in full prior to beginning the course to be eligible for a refund. Not valid with payment plan options.

The MAT, MAT Courses, Measurz + all other MAT products and applications/technology

You are prohibited from using our MAT or other products, Measurz app and course material in any educational materials/program, or taking any payment for using these in educational or teaching settings without written approval. Any breach of this will require full payment of fees to Movement Assessment Technologies Pty Ltd for any of the proceeds of such activities, not limited to use in Universities, private courses and online material. To contact the MAT team about integrating the MAT into your educational materials/program please email [email protected].

Private Course Policy

• For privately arranged courses, a 30% non-refundable deposit is required upon booking. Full payment is required 4 weeks prior to the course beginning.
• If insufficient numbers are reached or full payment not be completed 4 weeks prior to the course date, MAT reserves the right to cancel the course. A refund of the deposit will not be paid. If MATs have been shipped to your course location, you are liable for paying any MAT and shipping costs. If you choose to keep the MATs you have received, these will be charged on top of any deposit paid. You will also be charged for any extra costs or taxes associated with MAT shipping. You may opt to return the MATs at your own expense for a refund provided the MATs are in new condition.
• You may be able to exchange this deposit for course places at a future course date upon discussion with MAT if space in the requested course exists.
• In the event a course is cancelled due to insufficient numbers (<10 unless otherwise indicated at the time of booking), charges may be incurred by the private organizers for any other expenses associated with the attempted running of the course, including but not limited to admin, transport or marketing expenses.

MAT COURSE PAYMENT PLAN POLICY

By submitting your order via the payment plan option and authorizing the electronic debits from your bank account or charges on your card, you are legally bound to the following terms:

• You acknowledge that you authorize Movement Assessment Technologies Pty Ltd to electronically debit your account on the date of purchase, and on the following payment plan due dates for the selected period of instalments.
• You acknowledge that the full total of the product/course cost will be paid to Movement Assessment Technologies Pty Ltd by the final instalment due date.
• You acknowledge that the credit card(s) or payment method(s) that you are using to make this purchase will be active, valid and have sufficient funds available during the entire term of the payback period. If for any reason your payment is declined, you will provide an alternative, valid payment method.
• You understand that you may be assessed a late fee(s) if a payment is missed on any of the agreed-upon payment dates for any reason whatsoever. Fees of 10% per month apply to missed payments. An extra $50 administration fee may also be charged.
• You understand that you are legally bound to these terms and required by law to make all payments on the agreed-upon payment dates.
• You understand that you are legally bound by all terms and conditions of purchase at www.matassessment.com/pages/terms
• Movement Assessment Technologies Pty Ltd reserves the right to report delinquent payments to credit agencies and collections agencies.
• Movement Assessment Technologies Pty Ltd also reserves the right to change the payment schedule at its discretion.

Photography and Media Usage

• MAT reserves the right to take photographic images and video during their courses and utilize any content containing the MAT on social media.
• Students who have purchased our products or attend MAT courses who do not wish to be photographed or have their material used by MAT need to advise us in writing 48 hours prior to the start of the practical course or when purchasing our products.
• Taking photos and recording videos by course attendees is strictly prohibited and a breach of MAT copyright.