Instrument Management and Reprocessing - Dentistry

"I‘ve learned many lifelong valuable skills to use in the workplace and personal life. As a dental professional, I’ve attended several courses with Prime Practice, all top quality and I‘ve learned many lifelong valuable skills to use in the workplace and personal life, from working as a team to how to communicate effectively face to face, understanding your customer and problem solving under pressure. The course leaders looked after us from start to finish, and the aftercare, coaching and follow up service has all been nothing short of excellent. A special shout out to Justine, Maria and Maya who all went the extra mile for me with my queries and additional support. I highly recommend Prime Practice, thanks so much for everything!"

"Prime Practice have been working closely with us for the last 12 months. One of our team goals and part of our culture is to serve our community in the best way possible. Prime Practice have given us the tool belt required for this. Personally, for me as a Practice Manager I have had the opportunity to learn skills to effectively communicate and lead our team. My leadership qualities have grown enormously under the high skill and knowledge of my coaches and the PM Academy, which in hand has helped the whole team strive towards our common goal. I believe in people becoming the best version of themselves and I know that Prime Practice has eqquiped me as a leader which is in hand helps me be the best version of me. I also love the PM network as it's so great to have a place where you can go to share with people who are in the same position. Thank you for all your knowledge and wisdom"

"It was fantastic to witness Prime's consistency in it's approach. Our existing procedures are deeply rooted in the principles we learned from Prime. Having someone else reinforce these concepts to the team was invaluable. I believe this external validation will encourage the team to adhere more closely to our established procedures."

"I had such a great time learning in the PM Academy. It was really nice to reach out to others in the same boat because we are very isolated- especially being rural. I feel a lot more confident in myself and I learnt how best to manage my reactions to conflicts and in doing so- I learnt to not take everything to heart so much approach everything with an open mind. It has also given me the boost I needed to take control in a healthy way and confidence in my own decision making. So thank you for all your help and the support. I really enjoyed the course and would recommend it to Practice Managers- like myself - who had been in the guidance and motivation."

"Overall experience was extraordinary and I have found a new approach to guide my team."

"I highly recommend Prime Practice for all the practice owners, new and old, fantastic points on marketing."

"FirstBite Dental was a client of Prime Practice many years ago having gone through their courses and the Masters Program. Over the years staff at the practice come and go and the practice continues to grow. Our core staff are still with us and we try to filter our information down to them. As a practice we decided that it was time to reignite our training and get the younger ones involved with our thinking. We approached Prime if they could organise a day event for all staff. After covid and being busy we knew we needed a team building events. We were so lucky to have our old coach Patric to lead us on the day. He organised a program addressing our concerns and tailoring it to make everyone feel included. All the new staff said it was such a great day, and the others said it was so good to have a refresher on Prime principles and to have everybody talking from the same page. It made me so happy to watch people come to work the next day beaming and happy to be at work, realising the importance of our systems and also how all staff are different and how to work in a team."

"The staff running the training are so professional and passionate about what they do. I would highly recommend Prime Practice."

"After 10 years and I am still learning something new, Prime provides a wonderful framework for communicating effectively with patients."

"Having support from Prime, especially during those early years of financial struggle and more recently with COVID has made the biggest difference to me. I love most the respectful and honest way Prime communicates with me and my staff. A skill that they have imparted to me and my team. In the end, I humbly say that even though I am a sole practitioner, with Prime I do not feel alone. "

"I have been a part of Prime Practice since 2007 and they have taught me skills that have helped me create a positive team culture through effective leadership communication and how to successfully manage a busy practice that is thriving both financially and harmoniously. When it comes to leadership skills and training, Prime Practice have amazing insights and tools to help everyone become a better leader. The staff are so passionate about what they do and they inject that pride and passion into their training!"