The Exceptional Patient Experience


Driving the patient experience to continually higher levels requires a patient-centred culture and an engaged practice. Bring together your team to create a vision for what “exceptional” looks like and discover how your team can create a roadmap for collectively working together to deliver it.

Empower and motivate your team and learn:

1. The fundamental shift between patient centric vs practice centric:

  • How your Patient Experience (PX) can become your practice’s competitive advantage.
  • Identify any gaps in your patient experience and get tools and tips on how to plug these.
  • Align the team for success!

2. How to create systems to cater to different demographics:

  • Different groups have different needs. Learn how to identify the different needs of your patients and how to provide great service to each group.
  • This includes a close look at the ageing population and how to ensure your team are providing appropriate care to this group at each touch point in the patient journey.

3. What are the key drivers of loyalty:

  • Keeping patients returning to your practice is becoming more critical in the competitive dental landscape. How do you create patients for life?

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Providers Terms

All applications are subject to availability. CANCELLATIONS: Up to 4 weeks prior to the event/practice visit a 25% refund is available for cancellations or applicants are able to transfer to another Prime Practice workshop or Prime Compliance service (at the same cost) free of charge. No refund will be given for cancellations made with less than 4 weeks notice. Cancellations must be received in writing. Substitution of delegates can occur at any time at no cost. COST: Prime Practice reserves the right to charge the correct advertised amount if calculations above are incorrect. ENROLMENT: You will receive confirmation of your registration within 2 working days. If not, contact Prime Practice. To avoid disappointment, do not book travel and/or accommodation until your registration is confirmed via email.

CPD: AUS: Prime Practice guarantees this course is compliant with the current Dental Board of Australia Guidelines on CPD. NZ: NZDA verifies, that based on the information provided to NZDA, this activity meets the Dental Council policy requirements for CPD. NZDA CPD verification does not imply promotion or endorsement of the contents of any course. Attendees need to use professional judgment to assess the validity and usefulness of techniques, materials or therapeutic products to their own practice. Certificates will be issued following each event. ^10% Early Bird Discount is applicable for registrations received 1 calendar month before the workshop and not to be used in conjunction with any other discount.

If within 5 days, you don’t feel you have received any benefit from any of our courses, let us know and you are able to attend another Prime Practice course of equal value.

Course Fee$628Closed


Course FeeClosed
Contact Hours:

7.0 hrs


Wed, 23 October 2019

Start Time:

8:30 AM


1 Day




James Cook Hotel Grand Chancellor

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147 The Terrace,
Wellington, North Island,
New Zealand, 6011

Prime Practice
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Our Presenters

As the world-wide leader in practice management services, we make a promise to you to deliver high quality products and services at all times. The Prime Practice team of Business Coaches have diverse backgrounds in business, psychology, dentistry, allied health and education. The team is passionate about creating effective teams, developing solid leadership, and supporting businesses to be profitable and successful.

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