Southern Tasmanian Study Group Meeting


Risky business – Implants in Dental Practice

We all hope it won’t happen but we have a 1 in 10 chance of it: complaints arising from the treatment we provide. Patients often can’t differentiate between an adverse outcome, a complication and negligence – and with the help of Dr Google and social media commentary they can develop a sense of entitlement for compensation. . There is so much information, factual and otherwise on the net that patients often think they know better that the health professional providing the treatment. The secret is in minimising your own risks and dealing with unexpected outcomes in a professional and appropriate manner.

In 2018, the patient has a number of avenues to take complaints including the HCC, AHPRA or via their professional indemnity insurance. All have to be dealt with effectively to protect your professional reputation.

As a general rule, small and simple treatments result in small and simple [to settle and address] claims. More complex treatment, such as implants, by nature pose a greater risk to the patient, the practitioner and the profession, as statistics will show. However, the main factors leading to a claim after failure of implants are strikingly similar to those which result in smaller claims being met: poor informed consent and unreal expectations. 

This presentation will discuss how these can make good clinical decisions go bad and place you at risk of having a claim substantiated, and how lack of clinical decisions based on sound diagnostic criteria and evidence-based data become risky business for you and the profession.

Registration and refreshments from 6:00pm, presentation to start at 6:30pm.

Providers Terms


Delegate places in events are confirmed once full payment has been received. While credit card is the preferred method of payment, CPD will provide an invoice with 14-day payment terms to those participants who choose to pay by cheque. CPD reserves the right to apply a 10 percent surcharge for registrations made within three (3) business days of an event. (CPD accepts payment by Visa, Mastercard, American Express, Cheque, Direct Debit or Bank Cheque).


All course fees include 10 percent GST in the total cost except where stated. All tax invoices will show CPD's ABN 34 000 021 232.

Delegate Cancellation

Cancellations of any event must be received in writing by email to [email protected] Substitution of delegates can occur at any time at no additional cost. Course fees or part thereof cannot be transferred to another event when cancellation occurs within two (2) weeks* of the original event. (*1 week equals 7 full days). CPD takes no responsibility for changes to delegate work commitments or personal circumstances.

Cancellation of Hands on Programs

For cancellations of hands-on program places made at least four (4) weeks* prior to the event in question, a credit note for the full course fee will be given to be used towards a future course. A credit note of 50 percent of the course fee will be given for cancellations of up to two (2) weeks* prior to the event. No credit will be given for cancellations made with less than two (2) weeks* notice. A $50 administration fee applies to ALL cancellations.

Cancellation of Lecture Programs

For cancellations of lecture program places made at least two (2) weeks* prior to the event in question, a credit note for the full course fee will be given to be used towards a future course. A credit note of 50 percent of the course fee will be given for cancellations up to one (1) week* prior to the event. No credit note will be given for cancellations made with less than one (1) weeks* notice. A $50 administration fee applies to ALL cancellations.

Failure to Attend

A delegate who fails to attend will be liable for 100 percent of the course fee.

Program Cancellation / Rescheduling

CPD takes all care to produce high quality program events that deliver as promised. All advertised details are correct at the time of publication. However when circumstances beyond our control prevail, CPD reserves the right to cancel, postpone, relocate or reschedule any program. If CPD exercises this option, CPD will employ reasonable endeavours to notify delegates as early as possible to minimise inconvenience. CPD will not accept any responsibility for travel and accommodation costs incurred by delegates. Where a refund is due to a delegate, a refund for the amount paid will be issued within 30 days of notification. In the case of program post-ponement or rescheduling, the delegate may choose to transfer the fee from the cancelled course to a future program of equal value. In this case these terms and conditions apply.


The information and opinions presented at the professional development programs described in our Program Guide or on the CPD website are those of the presenters. Presentation at a CPD program of clinical methods, materials, techniques, or approaches to business issues that arise in dental practice, do not constitute endorsement by the Australian Dental Association (NSW Branch) Limited or ADA NSW Centre for Professional Dental Development Limited. By registering for a CPD professional development program, the delegate takes sole responsibility for the use of any information provided in the program. CPD reserve the right to alter the program details as circumstances require.

Photography and video disclaimer

ADA NSW Centre for Professional Development reserves the right to use any photograph/video taken at any event held by ADA NSW CPD in publications or media produced, used or contracted by ADA NSW CPD without the expressed written permission of those included in the photograph/video. A person attending an ADA NSW CPD course who does not wish to have their image recorded for distribution should contact ADA NSW CPD in writing to [email protected] Please click here to view the full photography and video disclaimer.


The collection of your details is primarily for the purpose of registering you on the selected event/s. The information provided will be held on the CPD database and may be used for future marketing of CPD events and may be provided to sponsors of CPD events and other third parties selected by ADA CPD if you have agreed to this. If you do not wish to have your details made available to these external parties, you can update your marketing preferences at any time by contacting [email protected] or call 1800 737 346.

What to bring

Generally, most clinical instruments and materials are supplied for hands-on courses held at the CTC. Please bring your own magnification loupes to clinical hands-on workshops.


To keep course fees down, some materials and products used in workshops may be provided by dental suppliers. Representatives may be in attendance at these events.

Dietary requests

CPD will endeavour to accommodate special dietary requests, please request at the time of booking. In some cases, special dietary requests may incur an extra charge.


In the situation whereby a transfer is permitted, a maximum of two (2) transfers can be made per registration. Course fees or part thereof cannot be transferred to another event when cancellation occurs within two (2) weeks* of the original event. (*1 week equals 7 full days). 

Course Notes

In the interest of environmental sustainability, CPD may replace printed course notes with an electronic copy which will be emailed to participants following the course. To ensure receipt of these notes, please advise CPD of your correct email address on your registration.

CPD hours/Certificates

Attendance certificates will be available to download via your online ‘MyCPD’ account on the CPD website 2 days after the course. Participants who cannot attend for the entire day/hours will have their certificate adjusted accordingly.

Non Member$65Select
Contact Hours:

2.0 hrs


Wed, 30 October 2019

Start Time:

6:00 PM


Evening Session


Study Group




RACV/RACT Hobart Apartment Hotel

Google map
Google map

154-156 Collins St,
Hobart, Tasmania,
Australia, 7000

Australian Dental Association
Eryn agnew  edited image

Dr Eryn Agnew

Dr Eryn Agnew is a Periodontist with 30 years private and public sector experience and also examines for the Australian Dental Council. A New Zealand graduate, she moved to Australia in 1980 and for the past 4 years has worked for the ADAVB as a Community Relations Officer (CRO) and Professional Consultant.

Together with her experience as a member of Professional Standards Panels for the DPBV, this has led to an interest in risk management for dentists. At the coalface of taking calls from distressed or stressed members who are faced with complaints from patients or complications of treatment, she offers an overview of the work of CROs and suggests options for management of the issues.

View other similar options