Best Practice Phone Skills – Part 1

Best Practice Phone Skills – Part 1
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Overview

When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.


Part 1

Protocols that support the New Patient Call

  • Understanding the value of a New Patient Call to your practice.
  • Ensuring each new patient who calls your practice feels like they are in “good hands” and answer their questions making them feel safe around the risk of COVID-19 and the practice.
  • Treating all patients and their health as a priority.
  • Ensuring the team supports one another at the Front Desk when responding to a New Patient Call.
  • When and how to use “On Hold” and “Voicemail” to support the Front Desk.


Handling the New Patient Call

  • Use empathy to align with the patient, particularly in respect to feelings of apprehension around infection control post COVID19.
  • Connect with the patient.
  • Build credibility and trust by asking the right questions and providing the right responses.


Live Online Training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, videos and so on!


Audience

Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator, any one who answers the phone.


Providers Terms

Refund and Cancellation Policy

Live Online training, E-Learning and Webinars

All applications are subject to availability. CANCELLATIONS: All Live Online training, E-Learning and Webinar registrations are final and there is no refund for cancellation.

You acknowledge and agree that in respect of All Live On Line training, E-Learning and Webinars: they may be recorded and used by us in any manner and for whatever purpose we determine; and we own or are entitled to all intellectual property rights in respect of thereof.

Tickets:
Course Fee$257Closed

Tickets:

Course FeeClosed
Contact Hours:

2.5 hrs

When:

Fri, 06 August 2021

Start Time:

9:00 AM

Duration:

Morning Session

Format:

Live Online Training

Language:

English

Venue:

Online

Address:
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Your Computer,
Webinar, Online,
Australia

Prime Practice
Email
Speaker(s):
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Our Presenters

Our Speakers comprise of qualified professionals sharing their knowledge, skills and experience to inspire and educate delegates, allowing them to improve themselves in their chosen field.