Cancellations & Late Patients

Minimize disruption to your ideal day by preventing cancellations and keeping your patients and team happy too. Support your team to manage cancellations effectively through the use of protocols, and transform your regularly late patients into punctual patients.

Cancellations and late patients are not only costly, but they can also disrupt an ideal day in the practice. It is possible that COVID-19 anxiety will increase rather than decrease, the rate of cancellations for most practices.

In this session, we look at how to pre-empt cancellations and “fail-to-attends” by using powerful communication tools to educate patients in the treatment room and manage their expectations at the Front Desk.

Will identify processes for dealing with cancellations and managing late patients. Using these processes will encourage your patients to take responsibility for their own oral health. These strategies significantly reduce Fail-To-Attends (FTAs), lateness and cancellations.

By effectively managing cancellations and late patients, your team will be able to minimize disruptions to the ideal day whilst maintaining relationships with patients.


Key Details

  • Contact Hours: 1.0 hrs
  • When: Mon, 28 February 2022
  • Start Time: 11:30 AM
  • Duration: Morning Session
  • Format: Live Online Training
  • Language: English


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