The Exceptional Patient Experience - Brisbane


Driving the patient experience to continually higher levels requires a patient-centred culture and an engaged practice. Bring together your team to create a vision for what “exceptional” looks like and discover how your team can create a roadmap for collectively working together to deliver it. Empower and motivate your team and learn:

The Fundamental Shift Between Patient Centric vs Practice Centric:

  • How your Patient Experience (PX) can become your practice’s competitive advantage. 
  • Identify any gaps in your patient experience and get tools and tips on how to plug these.
  • Align the team for success!

How to Create Systems to Cater to Different Demographics:

  • Different groups have different needs. Learn how to identify the different needs of your patients and how to provide great service to each group. 
  • This includes a close look at the ageing population and how to ensure your team are providing appropriate care to this group at each touch point in the patient journey.

What are the Key Drivers of Loyalty:

  • Keeping patients returning to your practice is becoming more critical in the competitive dental landscape. How do you create patients for life? 

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Providers Terms


Up to 4 weeks prior to the event/practice visit a 25% refund is available for cancellations or applicants are able to transfer to another Prime Practice workshop or Prime Compliance service (at the same cost) free of charge. No refund will be given for cancellations made with less than 4 weeks notice. Substitution of delegates can occur at any time at no cost. Cancellations and substitutions must be received in writing to [email protected]


Prime Practice reserves the right to charge the correct advertised amount if calculations above are incorrect.


You will receive confirmation of your registration within 2 working days. If not, contact Prime Practice. To avoid disappointment, do not book travel and/or accommodation until your registration is confirmed via email.


AUS: Prime Practice guarantees this course is compliant with the current Dental Board of Australia Guidelines on CPD.

NZ: NZDA verifies, that based on the information provided to NZDA, this activity meets the Dental Council policy requirements for CPD. NZDA CPD verification does not imply promotion or endorsement of the contents of any course. Attendees need to use professional judgment to assess the validity and usefulness of techniques, materials or therapeutic products to their own practice.

The information provided by Prime Practice Pty. Ltd. its employees, agents, contractors and suppliers (“Prime”) in this document and at any workshop/seminar related to the content of this document (“Information”) is information of a general and non specific nature only and may or may not have application in relation to a specific dental practice. To the fullest extent permitted by law the user of any Information (“User”) as condition of using the Information hereby acknowledges and agrees that Prime shall not be liable to the User for any injuries, claims, losses, expenses or damages (including any special, indirect or consequential damages whether relating to loss of profits or revenue or otherwise) whatsoever that the User may be or become liable for as a consequence of or in connection with the use by the User of the Information.

The Client hereby agrees that, to the fullest extent permitted by law the liability of Prime Practice Pty. Ltd. its employees, agents and contractors (Prime) to the Client for any and all injuries, claims, losses, expenses or damages (including general, special, indirect or consequential damages whether relating to loss of profits or revenue or otherwise) whatsoever arising out of or in any way related to the provision of the services contemplated by this proposal (“Services”) from any cause or causes including but not limited to the negligence, errors, omissions, strict liability, breach of contract or breach of warranty by Prime (but excluding any wilful or intentional wrong) shall not exceed the greater of the total amount paid by the Client for the Services or $10,000. Notwithstanding the above the liability of Prime for breach of any guarantees under the Competition and Consumer Act 2010 and the Australian Consumer Law, or comparable legislation in each of the States and Territories of Australia is limited to any of the following as determined by Prime: a) the supplying of the Services again; or b) the payment of the cost of having the Services supplied again.

Course Fee$787Select
Early Bird$708Closed


Course Fee$787Early BirdClosed
Contact Hours:

7.0 hrs


Fri, 01 November 2019

Start Time:

8:00 AM


1 Day






Novotel Brisbane

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200 Creek St,
Brisbane, Queensland,
Australia, 4000

Prime Practice
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Our Presenter

Our faculty comprises of qualified skilled professionals from fields of dentistry and medicine. They provide the knowledge, skills, and inspiration that dental professionals need to stay up-to-date and develop themselves and their practices.

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