Power to the Practice Manager


This workshop addresses the changing and expanding role of the Practice Manager providing tools to help take some of the responsibility off the shoulders of the practice owner/dentist.


Business Acumen - Think like a patient, act as an owner:

  • Quality control for the patient at every step    
  • Key Performance Indicators/ KPIs
  • Analysing key reports to support your practice owner

People Management - How to gain, train and retain your team:

  • Alleviating recruitment stresses and the importance of contracts   
  • Training and motivating your team to succeed

Customer Service Culture- Creating an aligned and consistent team:

  • Creating practice standards and protocols   
  • What you need to know about marketing and patient retention
  • Fostering a patient- focused culture in your practice

Practice Compliance:

  • Staying on top of regulatory compliance   
  • WH&S and infection control procedures
  • Creating standards

Outcomes for the Day:

  • Improve practice performance and production   
  • Greater team alignment reducing inefficiency and waste
  • Increased patient satisfaction.
  • Reduce stress for the dentist.

Providers Terms


Up to 4 weeks prior to the event/practice visit a 25% refund is available for cancellations or applicants are able to transfer to another Prime Practice workshop or Prime Compliance service (at the same cost) free of charge. No refund will be given for cancellations made with less than 4 weeks notice. Substitution of delegates can occur at any time at no cost. Cancellations and substitutions must be received in writing to [email protected]


Prime Practice reserves the right to charge the correct advertised amount if calculations above are incorrect.


You will receive confirmation of your registration within 2 working days. If not, contact Prime Practice. To avoid disappointment, do not book travel and/or accommodation until your registration is confirmed via email.


AUS: Prime Practice guarantees this course is compliant with the current Dental Board of Australia Guidelines on CPD.

NZ: NZDA verifies, that based on the information provided to NZDA, this activity meets the Dental Council policy requirements for CPD. NZDA CPD verification does not imply promotion or endorsement of the contents of any course. Attendees need to use professional judgment to assess the validity and usefulness of techniques, materials or therapeutic products to their own practice.

The information provided by Prime Practice Pty. Ltd. its employees, agents, contractors and suppliers (“Prime”) in thisdocument and at any workshop/seminar related to the content of this document (“Information”) is information of a general and non specific nature only and may or may not have application in relation to a specific dental practice. To the fullest extent permitted by law the user of any Information (“User”) as condition of using the Information hereby acknowledges and agrees that Prime shall not be liable to the User for any injuries, claims, losses, expenses or damages (including any special, indirect or consequential damages whether relating to loss of profits or revenue or otherwise) whatsoever that the User may be or become liable for as a consequence of or in connection with the use by the User of the Information.

The Client hereby agrees that, to the fullest extent permitted by law the liability of Prime Practice Pty. Ltd. its employees, agents and contractors (Prime) to the Client for any and all injuries, claims, losses, expenses or damages (including general, special, indirect or consequential damages whether relating to loss of profits or revenue or otherwise) whatsoever arising out of or in any way related to the provision of the services contemplated by this proposal (“Services”) from any cause or causes including but not limited to the negligence, errors, omissions, strict liability, breach of contract or breach of warranty by Prime (but excluding any wilful or intentional wrong) shall not exceed the greater of the total amount paid by the Client for the Services or $10,000. Notwithstanding the above the liability of Prime for breach of any guarantees under the Competition and Consumer Act 2010 and the Australian Consumer Law, or comparable legislation in each of the States and Territories of Australia is limited to any of the following as determined by Prime: a) the supplying of the Services again; or b) the payment of the cost of having the Services supplied again.

Practice Owner$785Closed
Practice Owner - Early Bird$706Closed
Attendee - Early Bird$706Closed


Practice OwnerClosedAttendeeClosedPractice Owner - Early BirdClosedAttendee - Early BirdClosed
Contact Hours:

7.0 hrs


Tue, 15 October 2019

Start Time:

8:30 AM


1 Day






Hyatt Regency Perth

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99 Adelaide Terrace,
Perth, Western Australia,
Australia, 6000

Prime Practice
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Our Presenter

Our faculty comprises of qualified skilled professionals from fields of dentistry and medicine. They provide the knowledge, skills, and inspiration that dental professionals need to stay up-to-date and develop themselves and their practices.

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