Front Office Essentials - Brisbane


Set the tone for the practice as you lead office morale and production. Learn advanced phone skills, handing objections, methods to maximise bookings, increase appointment commitment as well as how to structure the ideal day. 

  • Advanced phone skills for converting new callers into patients. 
  • Methods to maximise bookings, handle emergencies, increase appointment commitment and prevent cancellations. 
  • Crucial conversation methods to handle objections and reduce conflict.
  • Masterful communication skills to build patient loyalty

Providers Terms

The registration form must be fully completed, and is deemed accepted to the following Terms and Conditions.

  1. All payments must be made in full, in $AUD.
  2. Any accommodation and travel arrangements to be made are the responsibility of the delegates.
  3. Once the completed registration form is received by Momentum, confirmation of registration will be directed to you. If no confirmation is received within 14 days of registration, please notify Momentum.
  4. When purchasing vouchers (including 1 ticket, or 5 or 10 ticket bundles), confirmation of the purchase and the corresponding voucher numbers will be directed to you. Vouchers will be valid strictly for the 12 months noted, and must be redeemed within this time. Any unused vouchers remaining after the completion of the final in-person short course for the year will be forfeited unless being used for access to a recorded online course. Redemption of vouchers for and provision of access to pre-recorded online courses must be finalized by December 1st. 
  5. Cancellations will only be accepted in writing via email. Cancellations will not be accepted less than 14 days prior to the date of the short course, and no refund will be payable after this time. Tickets may, however, be transferred to another Momentum Short Course. Cancellations received with less than 5 working days’ notice cannot be transferred, and will not be refunded. 
  6. Cancellations received up to 14 days prior to the seminar will be accepted and refunded, less an administration fee of $50.
  7. Momentum reserves the right to cancel, postpone, or alter the content and/or timing of the event due to matters beyond its control. In the event of this occurring, a full refund will be paid or an alternative date will be selected.
  8. Momentum will not be held liable for any loss or associated loss (e.g. travel and accommodation costs) in the event of a course being cancelled or postponed.
Course Fee (excl GST)$833Closed


Course Fee (excl GST)Closed
Contact Hours:

7.0 hrs


Wed, 01 April 2020

Start Time:

9:00 AM


1 Day







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Brisbane, Queensland,

Momentum Management
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Joanna Gray


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