Overview
Learn effective leadership communication skills so even the toughest conversation don’t have to be tough.
What Will Be Covered:
Module 1 – Giving and receiving feedback (2 hours)
- Understand why feedback is a critical leadership tool
- Creating clarity for your team by giving feedback
- Discuss cases of tough conversations at work
- Develop your own skills in both giving and receiving feedback
- How to create a culture of feedback in the workplace
Module 2 – Communication skills for dealing with a tough conversation (2 hours)
- Understand the must-have tools for effective communication
- Listening techniques
- Questioning techniques
- Practice the skills of assertive communication
- Learn more about how to stick to facts rather than emotions
- Understand the power of not acting on assumptions
Module 3 – 5 Steps to handling tough conversations (2 hours)
- Put together the tools form the first two modules in order to:
- Plan for your tough conversation
- Being well prepared
- Get useful advice from your peers
The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement.
Each participant must complete these three modules to gain access to CPD points and certificates.
What You Receive:
- Workbook, handouts & resources
- Recording of live session for 48 hours
- Certificate of completion
Providers Terms
Public Workshops Events
- All applications are subject to availability. CANCELLATIONS: Up to 4 weeks prior to the event a 25% refund is available for cancellations or applicants are able to transfer to another Prime Practice workshop or Prime Compliance service (at the same cost) free of charge. No refund will be given for cancellations made with less than 4 weeks notice. Cancellations must be received in writing. Substitution of delegates can occur at any time at no cost.
- You will receive confirmation of your registration within 2 working days. If not, contact Prime Practice. To avoid disappointment, do not book travel and/or accommodation until your registration is confirmed via email.
- Early Bird Discount is applicable if registration occurs at least one calendar month prior to event date and cannot to be used in conjunction with any other discount or promotion.
In Practice Services – Audit and Infection Prevention and Control Training
- All applications are subject to availability. CANCELLATIONS: Up to 4 weeks prior to the event/practice visit a 25% refund is available for cancellations or applicants are able to transfer to another Prime Practice workshop or Prime Compliance service (at the same cost) free of charge. No refund will be given for cancellations made with less than 4 weeks notice. Cancellations must be received in writing. Substitution of delegates can occur at any time at no cost.
- Web Site pricing is based on our in-practice services being delivered in metropolitan areas of capital cities in Australia and Auckland, Christchurch and Wellington in New Zealand only. You acknowledge and agree that we can charge additional fees for delivery of these specific services outside these areas but will not do so without your written approval in writing.
Live Online training, E-Learning and Webinars
- All applications are subject to availability. CANCELLATIONS: All Live Online training, E-Learning and Webinar registrations are final and there is no refund for cancellation.
- You acknowledge and agree that in respect of All Live On Line training, E-Learning and Webinars:
- they may be recorded and used by us in any manner and for whatever purpose we determine; and Prime Practice own or are entitled to all intellectual property rights in respect of thereof.
Tickets:
Course FeeClosed| Contact Hours: | 6.0 hrs |
| Start Time: | Wed, 02 March 2022 , 11:00 AM |
| Finish Time: | Wed, 16 March 2022 , 1:00 PM |
| Duration: | 3 Morning Session (2, 9 & 16 March 2022) |
| Format: | Live Online Training |
| Language: | English |
| Venue: | Online |
Address: | Your Computer, |
| Provider: | Prime Practice |
| Enquiries: |
Speaker(s):
 | Our Presenters |
Our speakers comprise of qualified professionals sharing their knowledge, skills and experience to inspire and educate delegates, allowing them to improve themselves in their chosen field.
