Dental Receptionist Training Course: Converting Phone Calls, Productive Scheduling, Dead Time Management: Empowering The Dental Receptionist To Be The Most Amazing Brand Ambassador - Dentistry

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The Dental Receptionist is the Eyes, Ears, and Spokesperson of the practice and represents the Company. Does your receptionist have what it takes to be a Master Communicator, Traffic Controller, Timekeeper, Organiser, Problem Solver, Juggler, Negotiator, PR Officer, Risk Manager, Credit Controller and then a Happy Confidante? Is it an art or a science or both? They have to get it right. In today’s competitive market of Dentistry, Excellence is not an option, it is a necessity.

(REC_M1) Dental Receptionist Training Course: Converting phone calls, Productive Scheduling & Dead Time Management + Critical Foundation knowledge on all things Dentistry. Empowering the dental receptionist to be the most amazing brand ambassador: Includes a powerful section to help understand Dentistry

This very popular course is unbeatable in the market. It has 17 hours of video training + homework & implementation and is packed with information to cover key skills a Dental Receptionist needs to master such as:

  1. Strong phone skills, etiquette and manner to create that good first impression
  2. Having the right dental ‘product’ knowledge in providing key information to patients based on sound dental knowledge
  3. Being the best brand ambassador – what to know about your company and how to position it well
  4. Persuasive conversion skills – able to discuss importance of dental visits
  5. Understanding buying motives and the difference between wants and needs of patients in increasing conversion rate
  6. Reducing gaps in the book and keeping an eye on daily production goals when scheduling

This online training programme is guaranteed to take your Reception skills to yet another level by empowering you with the knowledge and skills to take your business and yourself from good to excellent. There is no other course packed with so much information on the market currently. We even provide a certificate of completion from Just Excel Dental training and CPD hours. Join the many amazing brand ambassadors who have completed the course.

What is included in the powerful Dental Reception Training Course

  1. This course includes the Prerequisite Foundation Course in Dentistry (ALL_M1 Dentistry for all support Staff) worth $280.
  2. At the end of this course, a 1 hour live online Q&A group session is offered if requested to answer all your questions you may have
  3. A certificate of completion from Just Excel Dental Training is provided as proof of the CPD hours
  4. Price quoted is per person for an Online-Self Paced course.
  5. Access to recordings are available for 6 months from the time of purchase.
  6. If there are 3 or more members from the same group who wish to attend, then this course can be delivered Online-Live (9am-5pm) for same fee
  7. Group discounts are available. Please contact us before purchasing the course.
  8. Alternatives: If you prefer that I deliver the course Face-to-Face onsite or at premises of your choice – please contact me.
  9. Travel costs: I am based in the Southern Gold Coast region and there are no additional costs to travel within a 150km radius. Contact me for full fees for onsite training.
  10. You need to be registered to purchase the course. Go to the curriculum tab to view the lessons.
  11. Please contact 0407732297 or send an email to [email protected] for more information.

Course Content

Do you have what it takes to be a great brand ambassador?

There is more to being a great dental receptionist than having a good phone etiquette and good phone manner. Strong Knowledge of Dental problems and the solutions we offer our patients, is the foundation to being an amazing receptionist. Having the right telephone etiquette and being able to answer patient queries confidently, convert calls to appointments and reduce cancellations is the other prerequisite to being the best brand ambassador a dental practice can have.

This amazing course has 8 content-rich lessons (17 hrs of video recordings). It includes 8.5 hours of the Foundation course – Basic Dental Knowledge (Dentistry 101) which is essential in being able to answer dentistry-related patient queries with confidence. The stand alone course in Basic Dental Knowledge (Dentistry 101) alone is worth a lot. Even those who have had chairside experience have been surprised at what they did not know and what they have learnt in just 8 hours.

After completing the Basics of Dentistry first, you will then progress to learning about the key skills required of a receptionist and what it takes to be that amazing brand ambassador and more. Even if you have had previous exposure as a Dental Assistant or Dental Receptionist completing this Basic Foundation course is going to empower you immensely.

  • 17 hours of video (includes Homework and implementation)
  • includes the foundational course for free
  • Includes 1 hour live online Q&A group session
  • A certificate of completion from Just Excel Dental Training is provided as proof of the CPD hours
  • Access to any Private Facebook group created for learning of this course on my Facebook site

The total price of this course is unbeatable and packed with information. Not to be missed.

Dentistry For All Staff: This Is A Prerequisite Course (4 Lessons) 9 Hours

ALL_M0 (4 Lessons) Dentistry 101_What all Dental Staff need to know about Dentistry to excel in their roles. This course is a prerequisite and is included in this course for Receptionists.

 Lecture1.1 - Protected: Dentistry for all staff (L1): Dental Anatomy, Dental Diseases, ADA Codes - 02 hour

 Lecture1.2 - Protected: Dentistry for all staff (L2): Dental Problems and Procedures (extra-oral) - 02 hour

 Lecture1.3 - Protected: Dentistry for all staff (L3): Dental Problems and Procedures (intra-oral) - 03 hour

 Lecture1.4 - Protected: Dentistry for all staff (L4): Patient types - 02 hour

REC_M2 (4 Lessons) 8 Hours

 Lecture2.1 - Protected: REC_M2_L1: Phone Etiquette and Phone Conversions - 02 hour

 Lecture2.2 - Protected: REC_M2_L2: Productive Scheduling - 02 hour

 Lecture2.3 - Protected: REC_M2_L3: Managing ‘Dead’ Time - 02 hour

 Lecture2.4 - Protected: REC_M2_L4: Scheduling Emergencies and Demanding patients - 02 hour

Note this e-course is not hosted on Nexlec and users can click the "Select" button to be directed to the course page.

Providers Terms

Please contact the Provider directly or follow the ticket selection button to the Course Provider Website for full terms and conditions.

Course Fee$334Book
Contact Hours:

17.0 hrs


Lecture and Assignments


8 Lessons - Online self-paced

Lecture Videos

All Devices





Just Excel
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Dr. Nupur Hackwood

Dental Consultant and Trainer Australia

My background as a Dentist for 34 years, Dental Practice Owner for 11 years, Dental Educator, Dental Researcher and Publisher, Certified Dental Trainer in RTOs, Quality Assurance Head, and also a Dental Specialist puts me in a unique position to thoroughly understand the business of Dentistry and also the needs and wants of every member working in a Dental Business.

I provide practical, hands-on, affordable dental training workshops for the entire dental team. I have developed these courses with careful thought on what the dental industry needs today.

Starting with a small 1 chair dental practice, I scaled and grew to a 4 chair dental practice with 3 Dentists and an OHT within 5 years and ended with approximately a 2 Million Dollar turnover during my 11 years ownership. So, I know what it takes to scale and grow a business cost effectively and how to use KPI numbers as a GPS to get there. This is my forte.

I strongly believe in training staff not just to have a high-performing team and reduce stress, but also because it helps nurture, grow, motivate and keep staff engaged and happy and increases staff retention. I have trained new graduate dentists, dental assistants, receptionists and practice managers for 11 years.

In the 11 year period when I owned and operated my own business, I conducted structured in-house training programmes which comprised of not just a regular weekly staff meeting but also, monthly, quarterly and annual staff training sessions.

Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide online, off-site and onsite training courses and consulting services to dental practice members all across Australia.

I have also worked as Head of Quality at National Dental Centre in Singapore for 2 years, lived and worked as a dental researcher in NZ, Japan and the USA and published many papers in peer reviewed journals of repute.

I am also a certified trainer with Cert IV TAE and have run and facilitated workshops at TAFE. I have worked as clinical tutor at Queensland University & Griffith University and have tutored 3rd, 4th, and 5th year dental students.

I truly understand the gaps in workflow and processes in dental practices and the gaps in knowledge and skills of dental team members and am here to help you bridge these gaps and excel. I am passionate about training and guiding you to achieve your goals in Dentistry.

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