Dental Receptionist Training Course: Converting Phone Calls, Productive Scheduling, Dead Time Management: Empowering The Dental Receptionist To Be The Most Amazing Brand Ambassador

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REC_M1 Includes Course ALL_M1

This very popular course includes the Foundation Course in Dentistry (ALL_M1: Dentistry for all support staff) and is fantastic value for 17 hours of training.

(REC_M1) Dental Receptionist Training Course: Converting phone calls, Productive Scheduling & Dead Time Management + Critical Foundation knowledge on all things Dentistry. Empowering the dental receptionist to be the most amazing brand ambassador: Includes a powerful section to help understand Dentistry

(Pricing Includes the Foundation Course in Dentistry (ALL_M1 Dentistry for all support Staff)

IMPORTANT NOTES: (From the course organizer)

  • Price quoted is per person for an Online-Self Paced course. (PLUS includes ALL_M1 course)
  • If there are 3 or more members from the same group who wish to attend, then this course can be delivered Online-Live (9am-5pm)
  • Group discounts can be offered. Please contact us before purchasing the course.
  • Alternatives: If you prefer that I deliver the course Face-to-Face onsite or at premises of your choice – please contact me re: travel costs. (Note: I am based in the Southern Gold Coast region and there are no additional costs to travel within a 150km radius.)
  • If you want to do the full series for Receptionists (REC_1+REC_2+REC-3) there are special deals
  • Please contact us on 0407732297 or send an email to [email protected] with your needs and let us help you

Course Content

There is more to being a great dental receptionist than having a good phone etiquette and good phone manner. Strong Knowledge of Dental problems and the solutions we offer our patients, is the foundation to being an amazing receptionist. Having the right telephone etiquette and being able to answer patient queries confidently, convert calls to appointments and reduce cancellations is the other prerequisite to being the best brand ambassador a dental practice can have. Do you have what it takes to be a great brand ambassador?

This amazing course has 8 content-rich lessons (17 hrs of video recordings). It includes 8.5 hours of the Foundation course – Basic Dental Knowledge (Dentistry 101) which is essential in being able to answer dentistry-related patient queries with confidence. The stand alone course in Basic Dental Knowledge (Dentistry 101) alone is worth over $300. Even those who have had chairside experience have been surprised at what they did not know and what they have learnt in just 8 hours. This online training programme is designed to take your Reception skills to yet another level by empowering you with the knowledge and skills to take your business and team from good to excellent.

The total price of this course is unbeatable and packed with information. Not to be missed.

The Dental Receptionist is the Eyes, Ears, and Spokesperson of the practice and represents the Company. Does your receptionist have what it takes to be a Master Communicator, Traffic Controller, Timekeeper, Organizer, Problem Solver, Juggler, Negotiator, PR Officer, Risk Manager, Credit Controller and then a Happy Confidante? Is it an art or a science or both? They have to get it right. In today’s competitive market of Dentistry, Excellence is not an option, it is a necessity.

After completing the Basics of Dentistry first, you will then progress to learning about the key skills required of a receptionist and what it takes to be that amazing brand ambassador and more. Even if you have had previous exposure as a Dental Assistant or Dental Receptionist completing this Basic Foundation course is going to empower you immensely.

At the end of this course, a 2 hour live online Q&A group session will be held to answer all your questions you may have.

A certificate of completion from Just Excel Dental Training is provided as proof of the CPD hours.

Purchase this incredible value workshop (17 hours of video + homework and implementation) for just $680 by adding it to the cart.

For more detailed information on REC_M2, complete and submit this form below or call me on 0407732297 or email [email protected]

You need to be registered to purchase the course. Go to the curriculum tab to view the lessons. Access to recordings are available for 3 months from the time of purchase.

Please send the organizer the REC1 workshop content by Just Excel Dental Training


Dentistry For All Staff - This Is A Prerequisite Course (4 Lessons) 9 Hours

ALL_M0 (4 Lessons) Dentistry 101_What all Dental Staff need to know about Dentistry to excel in their roles. This course is a prerequisite and is included in this course for Receptionists.

  • Lecture 1.1: Protected: Dentistry for all staff (L1) - Dental Anatomy, Dental Diseases, ADA Codes - 02 hours
  • Lecture 1.2: Protected: Dentistry for all staff (L2) - Dental Problems and Procedures (extra-oral) - 02 hours
  • Lecture 1.3: Protected: Dentistry for all staff (L3) - Dental Problems and Procedures (intra-oral) - 03 hours
  • Lecture 1.4: Protected: Dentistry for all staff (L4) - Patient types - 02 hours

Rec_M2 (4 Lessons) 8 Hours

  • Lecture 2.1 - Protected: REC_M2_L1 - Phone Etiquette and Phone Conversions - 02 hours
  • Lecture 2.2 - Protected: REC_M2_L2 - Productive Scheduling - 02 hours
  • Lecture 2.3 - Protected: REC_M2_L3 - Managing ‘Dead’ Time - 02 hours
  • Lecture 2.4 - Protected: REC_M2_L4 - Scheduling Emergencies and Demanding patients - 02 hours

Note this e-course is not hosted on Nexlec and users can click the "Select" button to be directed to the course page. 

Providers Terms

Please contact the Provider directly or follow the ticket selection button to the Course Provider Website for full terms and conditions.

Course Fee$309Book
Contact Hours:

17.0 hrs


Lecture and Assignments


8 Lessons - Online self-paced

Lecture Videos

All Devices





Just Excel
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Dr. Nupur Hackwood

Dental Consultant and Trainer Australia

My background as a Dentist for 34 years, Dental Practice Owner for 11 years, Dental Educator, Dental Researcher and Publisher, Certified Dental Trainer in RTOs, Quality Assurance Head, and also a Dental Specialist puts me in a unique position to thoroughly understand the business of Dentistry and also the needs and wants of every member working in a Dental Business.

I provide practical, hands-on, affordable dental training workshops for the entire dental team. I have developed these courses with careful thought on what the dental industry needs today.

Starting with a small 1 chair dental practice, I scaled and grew to a 4 chair dental practice with 3 Dentists and an OHT within 5 years and ended with approximately a 2 Million Dollar turnover during my 11 years ownership. So, I know what it takes to scale and grow a business cost effectively and how to use KPI numbers as a GPS to get there. This is my forte.

I strongly believe in training staff not just to have a high-performing team and reduce stress, but also because it helps nurture, grow, motivate and keep staff engaged and happy and increases staff retention. I have trained new graduate dentists, dental assistants, receptionists and practice managers for 11 years.

In the 11 year period when I owned and operated my own business, I conducted structured in-house training programmes which comprised of not just a regular weekly staff meeting but also, monthly, quarterly and annual staff training sessions.

Based in the Gold Coast Queensland / Northern Rivers NSW area, I provide online, off-site and onsite training courses and consulting services to dental practice members all across Australia.

I have also worked as Head of Quality at National Dental Centre in Singapore for 2 years, lived and worked as a dental researcher in NZ, Japan and the USA and published many papers in peer reviewed journals of repute.

I am also a certified trainer with Cert IV TAE and have run and facilitated workshops at TAFE. I have worked as clinical tutor at Queensland University & Griffith University and have tutored 3rd, 4th, and 5th year dental students.

I truly understand the gaps in workflow and processes in dental practices and the gaps in knowledge and skills of dental team members and am here to help you bridge these gaps and excel. I am passionate about training and guiding you to achieve your goals in Dentistry.

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